If you can't find the answer on our website, the best way to contact our helpdesk is via e-mail at firstname.lastname@example.org. We will try to answer your questions within 5 working days.
If you are an expat, you can also visit our helpdesk in the LEVEL building or book a video appointment for free help and advice. One of our knowledgeable ACCESS volunteers can answer any questions you might have about being an expat in Leiden. See our Contact page for opening hours; you can book a video appointment here.
Expat Centre Leiden is a non-profit service organisation supported by our founding partners to help internationals and their employers in Leiden and the greater region.
If you are a highly skilled professional living or planning to relocate in Leiden (or a family member of one), you can use our services.
We also support businesses and organisations who employ internationals, please check our I am an Employer pages for more information.
Expat Centre Leiden is a non-profit organisation. The majority of our services are free, including appointments with our helpdesk and all events organised by ECL and our partners.
However, there is a service fee for booking a BSN registration appointment with ECL. More information can be found here.
We have a regularly updated page about Ukraine, including how to help based on your municipality, helplines for Ukrainians, information about visas & work permits for Ukraininans, and more.
You can contact us or visit our Expat Helpdesk and we would be glad to explain the basic visa/resident permit requirements. You can also visit our website and our social media, where we regularly post updates about the immigration policies and procedures in the Netherlands. However, we cannot arrange the visa or residence permit for you. If necessary, we can direct you to a reliable agency that arranges visas and residence permits for a fee. You can find those under our immigration partners website section here.
We can provide you with our list of trusted mortgage and real estate agency partners. Please contact our Housing Partners if you have a specific question. You can also check our events page for upcoming housing seminars/webinars organised by our partners. Additionally, you can visit our our social media where we frequently post information about mortgages and housing in the Netherlands.
Through our website we provide free information, but we cannot assist on an individual basis.
Please visit the Work & Study section of our website to find out more information on how to start your own business, how to find a job, and for a list of job portals.
You should contact your local municipality, not Expat Centre Leiden. Please see this page for all the details.